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CUSTOMER LOYALTY
& REWARD PROGRAMMES

Randgo does more than build loyalty and reward programmes, we help you build meaningful relationships with your customers by offering them real value, personalised content and reasons to love and engage with your brand more.

HOW WE GET YOU STARTED

STRATEGIC WORKSHOPS

Our workshops will unlock key discussions around your business goals and what your current challenges and gaps are.

PROPOSE A SOLUTION

We'll propose a customised solution that aligns to your business needs and is relevant to your employee base.

CONCEPTUALISE, CREATE AND IMPLEMENT

Based on your feedback we will refine the solution, create your custom programme and implement using the most effective channels.

ENGAGE AND DRIVE UTILISATION

To ensure the programme succeeds we will leverage a multi-channel engagement strategy that creates awareness and encourages participation.

YOU MAY BE THINKING “CUSTOMER
LOYALTY? WHAT A CLICHE.”

Well, think again. Randgo creates customer loyalty and reward programmes that actually work. If you need any more convincing, just take a look at all our happy clients. We’re experts in creating customer loyalty through tailored reward programmes that leave customers feeling valued and satisfied, which keeps them coming back. Here’s what you can achieve with a customer loyalty programme by Randgo:

Incentivise Customer Behaviour

Customers are more likely to return when there’s something in it for them. Incentivise repeat business, increased spend and other key behaviours by offering them tailored rewards.

Deepen Engagement

Build deeper relationships and create brand ambassadors among your customer base, by offering tailored solutions that help them feel connected to your brand.

Increase Product Value

Differentiate your core product offering to your customers and in doing so increase value and desire, whilst at the same time lowering churn by ensuring the value proposition is hard to ignore.

HOW REWARDS REACH YOUR CUSTOMERS

Randgo offers an omnichannel approach that allows you to choose which channels will be most effective in reaching your customers. You can select from a suite of different channels:

Websites

Deliver your employee programme via a custom-branded and mobile-responsive website experience.

USSD

Programme members interact directly from their mobile phones at a fraction of the price of other channels.

Web Services

We can deliver our benefits, rewards and content directly to your existing platforms (be it an app or another digital platform) ensuring a seamless user experience.

Call Centre

Leverage our dynamic call center team to deliver a personal and proactive solution.

Whatsapp

Proactively engage with your employees, deliver notifications, instant support & much more.

ONGOING SUPPORT & SERVICES

Our assistance doesn't stop once your programme is up and running. We’ll continue to partner with you in managing your loyalty programme with the following services:

1

Reporting & Insights

Analysing behaviour and programme metrics is key to gaining insights into the effectiveness and enabling adjustments that will ensure programme optimisation.

2

Programme Management

We ensure that the highest level of care, support and attention is given to ensure that every programme reaches its potential.

3

Marketing

Randgo offers a full suite of marketing and engagement services designers to educate, create awareness and drive utilisation.

LET US CREATE A BESPOKE CUSTOMER LOYALTY & REWARDS PROGRAMME FOR YOUR BUSINESS.
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